Frequently Asked Questions

EC ACCESS FAQ

GENERAL INFO
WHAT IS EC ACCESS?
EC Access (www.ecaccess.cc) is the official online fan club and community for music legend Eric Clapton.

EC ACCESS MEMBER BENEFITS
As a member of EC Access you will have exclusive access to contests, special ticketing opportunities, events, polls, and the online community forum where you will be able to interact with other EC fans from around the world. An archive of videos, photos, and tour dates spanning the course of EC's career is available, as well as the opportunity to interact, comment on, and post your own images, videos, and memories to be shared with the rest of EC Access.

HOW DO I JOIN EC ACCESS?
In order to join EC Access, simply return to ECAccess.cc, where you will find a list of the three available membership packages.

Click on the package you want and you will be taken through the registration process on our secure site, where you will create your unique username and password for EC Access (please note that usernames cannot be changed, once created).

For more information on MEMBERSHIP PACKAGES, PAYMENT METHODS, SHIPPING, and RETURN INFORMATION, please see the other relevant sections of this FAQ.

Once your registration is complete and your payment is received, you will be sent an automatic e-mail containing the special discount codes applicable to your selected Membership Package, as well as information on how to retrieve your download of "Cocaine" and "No Alibis."

If you should choose to purchase the DELUXE package, the e-mail will also include additional instructions on how to redeem the merchandise items in your package, and input your tee-shirt size and shipping information, so that we can then get the package to you as soon as possible.

If you have any other questions, please double-check the other categories in this FAQ to see if the answer to your question is available, and if not, feel free to contact us at ecaccess@wbrsupport.com.

WHERE IS MY 10% DISCOUNT CODE FOR THE OFFICIAL ONLINE STORE?

All EC Access members are entitled to 10% items purchased in the official online store at EricClapton.com.

This code is always available to you in your EC Access Account. Sign in and click COMMUNITY in the NAVIGATION BAR along the top of the page. The 10% discount code (as well as all other codes that apply to your account) will be listed in the lower section of the right-hand column on the COMMUNITY page.

Copy and paste this code into the special offer/coupon code field during the checkout process and be sure that the percentage difference applies to your order before completing the checkout process.

If you have any questions or concerns regarding this or any other aspect of your membership, please contact: ECAccess@wbrsupport.com

PLEASE NOTE: All members receive the 10% discount code, but only members who joined with the Basic membership will receive a $10.00 off code for the online store. Members who did receive the $10.00 code for their Basic Membership package are welcome to use both the $10.00 discount and the 10% discount on the same order.

COMMUNITY - THE PLACE FOR DISCOUNT & MEMBERSHIP PACKAGE CODES
The COMMUNITY page is also where you will find listed the different promotion or discount codes associate with the purchase of your EC Access membership. This is where ALL EC Access members will find their 10% official store coupon code, as well as others (applicable codes differ per membership package).
These codes will be available to you at any time, while signed in to your account, and listed along the lower part of the right column of information on the COMMUNITY page.

PAYMENT METHODS
For your convenience, we accept payment online from your VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS credit card (or check card featuring the logo of one of these major credit organizations).

TERMS AND CONDITIONS
In addition to special policies or terms outlined in this FAQ, other general Terms and Conditions may apply to your purchase. For more details, please refer to the following page:

FAN CLUB TICKET OFFER POLICY
We strive to make special ticketing offers and seating arrangements available for EC Access Members whenever possible. Stay tuned to your member e-mails and the News section of the site for details on current or upcoming opportunities.

PLEASE NOTE: Tickets are sold on a first come, first serve basis and are not guaranteed. All fan club subscription sales are final. There are no refunds, returns, exchanges or credits for fan club membership subscriptions for any reason, including inability to purchase reserved tickets or inability to purchase preferred seats.

PRIVACY POLICY
To review our detailed privacy policy, please visit:
http://warnerbrosrecords.com/privacy-policy

SYSTEM REQUIREMENTS
Please note the following minimum system requirements:

Operating System: Windows Vista, XP
Mac OS 10.4 and above.

Browser: Internet Explorer version 7.0 or higher
or Safari 3.0
or Firefox 3

Media Player: Flash 9

CONTACT
CONTACTING FAN SUPPORT
If you should have any other questions about the site or your membership and are unable to find your answers in the FAQ, please contact by submitting a request on the following SUPPORT page:
[URL Pending]

...or by e-mailing us directly at:

ecaccess@wbrsupport.com

For questions pertaining to your membership package order/shipment, please contact our e-commerce store directly via:

store@wmgecom.com

SPECIAL REQUESTS (i.e. CONTACTING ERIC, BOOKING INFORMATION. AUTOGRAPHS, ETC.)
EC Access Fan Support is available to assist with all things EC Access (the website, offers, and opportunities included therein).
We are not able to assist with additional issues, external to EC Access, such as:
-Contacting Eric Clapton
-Contacting Eric Clapton's Management
-Booking information
-Song submissions
-Autographs*
-Meet and Greets*
-Song requests
Please note that requests received to ECAccess@wbrsupport.com regarding the above listed issues will receive no response, so that we might better assist those which we can.
*While autographs and meet & greets may potentially be offered as part of opportunities made available through EC Access, we cannot provide them on an otherwise individual basis.

PROBLEMS VIEWING THE SITE?
If you are having trouble viewing the site or some of its elements, please first double-check the system requirements, listed elsewhere in this FAQ. If all of your software is up-to-date, please try clearing your web browser's cache of cookies/temporary internet files, closing the program, reopening it, and logging back in to your account.

For more information on clearing your cache, please refer to the "Help" section of your particular browser software.

If you continue to experience trouble with viewing the site or have any other questions not answered elsewhere in this FAQ, please feel free to contact ecaccess@wbrsupport.com.

MEMBERSHIP PACKAGES

MEMBER PACKAGE SHIPPING INFORMATION
Shipments to addresses within the United States are sent by UPS or United States Postal Service First Class Mail depending on weight and usually take 7 to 10 business days to arrive. International shipments including Canada and Mexico are sent by United States Postal Service Economy and usually take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10 to 14 days depending upon the customs laws in your country. Therefore, it is best to allow for 4 to 5 weeks for delivery.

A Note To Canadian And International Customers
: If you order products for delivery to a shipping address outside The United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

MEMBER PACKAGE CUSTOMER SERVICE CONTACT
If you have any questions pertaining to the order, shipment, or condition of the merchandise items in your DELUXE member package, please contact our e-commerce store customer service here:

store@wmgecom.com

*Please note that the purchase of an EC Access membership is non-refundable - all membership sales are final.

LOGGING IN
Once you have purchased your EC Access membership and have created your unique account and password, you may access your membership by visiting ECAccess.cc and logging in using the fields provided at the top, right of that first page. Enter the e-mail address that you used when creating your account (where you receive your EC Access e-mail updates), as well as your password in the appropriate fields, click "Sign In" and you will be taken to the FAN CLUB HOME PAGE.

HOW DO I RESET MY PASSWORD?
If you have forgotten or misplaced your password, simply click the "Forgot Password?" link to the right of the login fields, and you will be prompted to enter either your e-mail address or unique member name. Instructions on how to access your account and reset your password will then be sent to the e-mail address that was entered when you created your account.

SITE INFORMATION
THE NAVIGATION BAR
Once you have logged in to your EC Access member account, you can navigate the site using the NAVIGATION BAR, located at the top of every page in EC Access.

Along the very top of the page is a list of the different sections of EC Access. They are: "FAN CLUB HOME -- NEWS -- TOUR -- SHOP* -- MEDIA -- COMMUNITY -- CONTESTS -- ERICCLAPTON.COM*"

Roll your cursor over any of the words in the NAVIGATION BAR, and you will see that they become highlighted. Each word is a link to that particular section of the site.

*SHOP takes you to the official EC online store, just as ERICCLAPTON.COM takes you to the official public site, as the heading indicates. The other sections are explained in more detail below.

EC ACCESS RADIO
For your listening enjoyment while you are navigating and interacting with the many features of EC Access, we have provided a music player that you can control at your discretion.
Just below the NAVIGATION BAR, on every page within EC Access, you will find EC ACCESS RADIO. This is a small music player embedded into the page. Use the buttons to play, stop, pause, and skip tracks just like you would with a personal music device.

MY ACCOUNT
Located on every page within EC Access, toward the top right of the page, beneath the EC ACCESS RADIO player, you will find an USER NAVIGATION MENU with links to help you manage and update your personal EC Access Account.

If you have uploaded a photo, that photo will appear beside your member name.

Here, you also have the option to LOGOUT of your EC Access account by simply clicking the "Logout" link in this area.

The following options are listed in the USER NAVIGATION MENU:
* View My Profile
* Edit My Profile/Account Settings
* My Friends
* My Journal • (Post New Journal)
* My Gallery • (Upload a Photo)
* Add a Memory
* Find Members
* Renew Membership

Once you have clicked on one of the first five options, you will be taken to that section of the "MY ACCOUNT" page. Note also that once you have successfully navigated to the MY ACCOUNT page, you may use the "tabs" that appear in red, horizontally, above your account information, to navigate to the different sections.

All views on the MY ACCOUNT page have your profile information listed down the column on the right.

VIEW MY PROFILE / VIEW TAB
Clicking on VIEW MY PROFILE or selecting the VIEW tab from the options on the MY ACCOUNT page will show you the profile that you have created, as it appears to other members of EC Access.

EDIT MY PROFILE/ACCOUNT SETTINGS / EDIT TAB
Clicking on EDIT MY PROFILE/ACCOUNT SETTINGS or selecting the EDIT tab from the options on the MY ACCOUNT page will open a form, allowing you edit your profile information.

When adding information to your account profile with the EDIT feature, please feel free to include as much or as little information in the available fields as you would like. By no means is this information required for your EC Access membership, but is meant only as an opportunity to introduce yourself to other fans as you continue to become a part of this growing online community.

There are three subcategories within the EDIT feature to help you organize your account. They are: ACCOUNT - PROFILE - PERSONAL

-Under ACCOUNT you can make basic changes to your overall account. Here you can change your password by entering a new password in the fields provided and clicking SAVE at the bottom of the page. The next time you login, you will need to use this new password. You can change your friend notification settings here, as well as provide your longitude and latitude or City/State information (if you would like to) so as to be part of the LOCAL members search option in the COMMUNITY section of the site. The ACCOUNT view also includes an area to upload your PROFILE PICTURE, as well as edit your contact settings.

-Under PROFILE you can add as much information as you like, in the fields provided, to share your EC and life experiences with other members of EC Access. Enter the information which you would like to publish into the available fields and be sure to click SAVE at the bottom of the page when you are done. This information can be edited at any time by simply returning to this area of the site.

-Under PERSONAL you can add still more information about you. Information entered here as well as in other parts of your profile will be used to help other members find you using the member SEARCH feature in the COMMUNITY section.

MY FRIENDS / FRIENDS TAB
Clicking on MY FRIENDS or selecting the FRIENDS tab from the options on the MY ACCOUNT page will show you a convenient list of member names and profile pictures of other members that you have "friended" here on EC Access.

MY JOURNAL / BLOG TAB
Clicking on MY JOURNAL or selecting the BLOG tab from the options on the MY ACCOUNT page will pull up your personal EC Access Journal/Blog entries, beginning with the most recent.

Click on the Subject/Headline for each entry to view it individually along with all posted comments, and be given the form to add a new comment.

(POST NEW JOURNAL) / "Post a Blog"
Click (POST NEW JOURNAL), located next to MY JOURNAL in the USER NAVIGATION MENU, or the "Post a Blog" link under the tabs in the MY ACCOUNT window, to create and post your Journal entries. You will be presented with fields for the Subject and Body of your entry. Be sure to click SAVE when you are all done, though the PREVIEW option will show you what your post will look like once it is published.
Click the MORE INFORMATION ABOUT FORMATTING OPTIONS link at the bottom of the Journal Entry page for a chart of technical, HTML code information which may help our technically adept members to be as visually creative as they like.

MY GALLERY / PHOTOS TAB
Clicking on MY GALLERY or selecting the PHOTOS tab from the options on the MY ACCOUNT page will show you all the photos that you have uploaded to your account. Click on each photo to bring up all member comments and information related to that photo.

(UPLOAD A PHOTO) / "Add a Photo"
Click (UPLOAD A PHOTO), located next to MY GALLERY in the USER NAVIGATION MENU, or the "Add a Photo" link under the tabs in the MY ACCOUNT window, and you will be taken to the form to upload a photo from your computer. TITLE the photo, then click the "BROWSE" button to locate the image file on your hard drive that you wish to upload. Fill out the other fields at your descretion - information that will appear along with your photo whenever it is viewed by a member of EC Access.
You may also choose a pre-existing category, under which to file your photo in the MEDIA section, from the drop-down menu under the word "VOCABULARIES" on the upload form.

ADD A MEMORY
The "ADD A MEMORY" option will take you to a page where you can enter date and details about your own memories of Eric Clapton, his music, and his performances, viewable under CONCERT MEMORIES in the COMMUNITY section.

FIND MEMBERS
The "FIND MEMBERS" link will automatically take you to the COMMUNITY section SEARCH feature. For more information, please see the COMMUNITY section of this FAQ.

RENEW YOUR MEMBERSHIP
Choose this option from the USER NAVIGATION MENU to renew your existing EC Access membership.
You can renew your EC ACCESS membership at anytime.
When you renew your membership, you will enjoy another full year of access to the exclusive online community of Eric Clapton fans from around the world. You will continue to enjoy new, exclusive videos, downloads, contests, photos, special opportunities to purchase tickets to select events when Eric tours, and much more!
Choose from the listed Member Packages (same details as New Member packages) to begin the renewal/purchase process right here on EC Access.
If you have any additional questions regarding your account or the renewal process, please contact: ECAccess@wbrsupport.com

FAN CLUB HOME PAGE
Immediately after logging in to your EC Access account, you will be taken to the FAN CLUB HOME PAGE. This page is an overview of recent activity and information about EC Access, featuring recent news items, links to current contests, interactive polls, links to recently uploaded photo, video, and tour content.

NEWS
The NEWS section of EC Access is where you will find posted the latest news items regarding EC and your EC Access membership.
The news posts are listed in the light-grey on the center-left of the page, starting with the most recent.
You can navigate to older news posts by selecting the "page number" at the bottom of the light-grey field, or clicking the arrow-shaped links on either side.

VIEWING A POSTED NEWS ITEM
Click on the HEADLINE for the story, or the "Read More" link at the bottom of each story to view the complete post as well as all posted comments.

ADDING A COMMENT
Click "Add Comment" at the bottom of each story, and you will be provided with boxes in which to enter a "Subject" line and "Comment" message that will be posted along with your member name and profile picture at the bottom of each news story.

SHARING NEWS ONLINE
Also, you can easily share a news item of interest via other popular social networking sites DIGG and FACEBOOK. If you are already a member of one or more of these sites, simply click the appropriate icon located at the bottom right of each news post, in order to share!

TOUR
Visit the TOUR section to find information and comment on past and upcoming performances.
The TOUR section is divided into two categories - UPCOMING events, and our ARCHIVE of past events. Switch between these two categories by clicking on the words UPCOMING or ARCHIVE at the top of the light-grey field of tour information.

You can navigate to older tour date posts (in either UPCOMING or ARCHIVE) by selecting the "page number" at the bottom of the light-grey field, or clicking the arrow-shaped links on either side.

SPECIAL TICKETING OPPORTUNITIES FOR EC ACCESS
The TOUR page, in addition to the NEWS page, is a good place to look for information regarding any current or upcoming ticketing offers for EC Access members.

VIEWING / COMMENTING ON TOUR DATES
Click on the red-linked tour date in the left-hand "Date" column for an overview of details for that particular event. Here, as in the NEWS section and elsewhere, you may post a comment using the fields provided that will appear whenever you or another member views the details of this event in the future.

BUYING TICKETS
When tickets are available for particular events, a link will be provided in the right-hand "Tickets" column, listed by event on the TOUR page, which will direct you to the appropriate ticketing agency website.

TOUR ARCHIVE
Please have patience as we continue to populate our site with information from EC's myriad of past performances. As we input these dates, they are organized by year. Clicking on a particular year toward the top of the page will list the performance dates from that year.
Click on the event date (or the "More Info" link) to view the full details and member comments, or to post your own comment, regarding the historic performances of your choice.

MEDIA
The MEDIA section of EC Access is where you will find an archive of photos, videos, and downloads provided by EC Access, as well as media that you and other members of EC Access uploaded via the "My Gallery" feature on your account.

At the top of the light-grey field toward the left of the page you will see links to the different types available media content: PHOTOS - VIDEOS - DOWNLOADS - FAN GALLERY

PHOTOS
Clicking on PHOTOS brings up another set of tabs to help you navigate our collection of still images: ALL PHOTOS - LIVE - EC ACCESS EVENTS - OTHER. Select from this list to narrow your search through the photos.
Also, to help narrow things down, each heading is accompanied by one or more categories listed vertically along the left of that light-grey field. Click on these to get even more specific.
Click directly on the image of your choice to see it full size along with all posted member comments. Click ADD COMMENT to post a response of your own. You will be taken to a page featuring the photo and blank boxes where you can enter your comment and save it to the photo.

VIDEOS
Clicking on VIDEOS brings up another set of tabs to help you navigate our collection of still images: EVERYTHING - MUSIC VIDEOS - LIVE PERFORMANCES - OTHER VIDEOS. Select from this list to narrow your search through the videos.
Also, to help narrow things down, each heading is accompanied by one or more categories listed vertically along the left of that light-grey field. Click on these to get even more specific.
Click directly on the video of your choice to see it play, as well as to review all posted member comments. Click ADD COMMENT to post a response of your own. You will be taken to the page featuring the video and will be provided blank boxes where you can enter your comment and save it to the video, for viewing by the rest of EC Access.

DOWNLOADS
The DOWNLOADS portion of MEDIA is where you can fan and download buddy icons and desktop wallpaper provided by EC Access.
To save the icon or wallpaper file to your computer, simply right-click (Windows users) or control-click (Mac users) on the image you wish to save, them select "Save Image As..." from the menu that appears alongside your cursor.

WHAT ARE BUDDY ICONS?
BUDDY ICONS are small, sometimes animated, graphics which are often used as "avatars" or "profile pictures" for online instant messaging software or community forums, like the one provided in the EC Access Community.
For details on how to upload and use your icon(s) once downloaded, please refer to the Help guide for the particular program or website it is to which you wish to upload.

WHAT IS WALLPAPER?
WALLPAPER, in this case, is a large image file which is formatted to be used as the background image for your personal computer's "desktop."
For details on how to turn the saved image file from EC Access into your desktop background, please refer to the "Help" information provided for your specific operating system, as it pertains to "Desktop Background" or "Desktop Wallpaper."

FAN GALLERY
Fan club members can create their own photo gallery and upload photos to the website. Check out all the member galleries listed in this section. They are organized by member (click the member name to view the profile of the posting member, click the "Photo Album" image to view their posted photos and related comments).
Feel free to browse through the photo galleries and look for more new photos added to the site every day! Occasionally, fan photos (including yours!) may be used as the FEATURE FAN PHOTO which you see on all the pages of the site.
As with other media content on the site, you can comment on images posted by other members by clicking "ADD COMMENT" for the selected photo and entering your comment into the boxes provided. The comment will be posted alongside your member name and photo for all other EC Access members viewing the image.
For information on how to upload your own gallery of photos, please see the MY ACCOUNT section of this FAQ.
To report inappropriate content, please contact: ECAccess@wbrsupport.com.

COMMUNITY
The COMMUNITY section of EC Access is your window into the worlds of your fellow EC Access members, and presents several opportunities for everyone to interact online.
At the top of the light-grey field toward the left of the page you will see links to the different types available media content: JOURNALS - CONCERT MEMORIES - MEMBERS - LOCAL - SEARCH

ACCESSING THE FORUM
The COMMUNITY page is also your gateway to our interactive online FORUM where you can take part in or create ongoing discussions among EC Access members. Just click the large, red icon reading VISIT THE FORUM on the right-hand side of the page to get started.
For more information, please see the FORUM section of this FAQ.

COMMUNITY - THE PLACE FOR CODES
The COMMUNITY page is also where you will find listed the different promotion or discount codes associate with the purchase of your EC Access membership. This is where ALL EC Access members will find their 10% official store coupon code, as well as others (applicable codes differ per membership package).
These codes will be available to you at any time, while signed in to your account, and listed along the lower part of the right column of information on the COMMUNITY page.

JOURNALS
You are welcome to publish and maintain your own online JOURNAL (sometimes referred to as a "blog," short for "weblog") hosted here on EC Access, viewable to other members of the club.
Selecting journals from the COMMUNITY navigation tabs will show recent journal posts by other members in the light-grey field toward the left of the page. Each post is abbreviated in this view for quick perusal, but you can view the entire post and all associated comments by clicking on its Headline.
Click ADD COMMENT to view the entire entry, as well as to create and post your comment(s), viewable by the author and other EC Access members.
You can also click the journal author's MEMBER NAME, linked in the by-line for each entry, to view that member's EC Access profile.
Click the "(Member Name)'s Blog" link at the bottom of each entry to see all Journal Entries written by that particular member.
A list of recent comments can also be found in a small box on the right-hand side of the COMMUNITY page.
For more information on how to post your own JOURNAL entries, please see the MY ACCOUNT section of this FAQ.

CONCERT MEMORIES
Click on the CONCERT MEMORIES tab on the COMMUNITY PAGE to browse notes and memories from EC Access members as they pertain to particular shows throughout EC's career.
The posts are organized first by decade. Select the decade of your choice from the list that appears near the top of th active, light-grey field. Click on the headline or "Add New Comment" to view the complete post and be provided with the text boxes to enter your comment on the Memory.
You can click the journal author's MEMBER NAME, linked in the by-line for each entry, to view that member's EC Access profile.
For more information on uploading your own concert memory, please see the MY ACCOUNT section of this FAQ.

MEMBERS
Selecting the MEMBERS tab on the COMMUNITY page will allow you to browse the current members of EC Access. The first information that appears will be a Google Map, showing the location of members based on information provided in their profiles. Just below is a list of the NEWEST MEMBERS.
Click on the member name or profile picture to view each Member's profile.
At the bottom of the MEMBERS section, you will also see a list of current ONLINE MEMBERS - members currently signed in to their EC Access accounts.
Click on SEE ALL MEMBERS below the list of NEWEST MEMBERS to browse all the member profiles available on EC Access. Use the numberic page number links / arrows at the bottom of the list to continue down the list.

LOCAL
Click on the LOCAL tab in the COMMUNITY section to view members located near to you. In order for this to work, you must first enter your location information on the map in your profile. For more information on how to do this, please see the MY ACCOUNT section of this FAQ.
As with all other sections of the site, once the list of local members has been generated, you may click on their member name or profile photo to view the associated profile(s).

SEARCH
The SEARCH tab in the COMMUNITY section gives you the option to search for particular members or any members that meet your search criteria.
Clicking SEARCH will open a new box or field in the right column of the page, allowing you to search by some or all of the criteria listed (as simple as Male/Female, or as specific as a particular e-mail address). Once you have entered your criteria, click SEARCH and the results will be presented as member names/photos in the box on the left.
As with all other sections of the site, once the list of matching members has been generated, you may click on their member name or profile photo to view the associated profile(s).

CONTESTS
The CONTESTS section of EC Access is where to go to find out the details on current, upcoming, and past contests made available to EC Access Members. Information about the contests is posted and organized like the NEWS items in the NEWS section of the site.

Click on the HEADLINE or the ADD A NEW COMMENT link for the contest posting to view the entire post as well as provide feedback using the COMMENT form provided.

Be sure to read the contest details and official rules, usually an attached document available for download from the Contest post.